Refund Policy
Last updated: 2026-09-24
1. Digital service
Yoinku's paid features are digital services delivered immediately after payment. Except as described below or where required by law, payments are non-refundable once the service has been provided.
2. Subscriptions
You can cancel a subscription at any time; it remains active until the end of the current billing period and will not renew. We do not provide pro-rated refunds for the remainder of a billing period.
3. Prepaid credits
Unused prepaid credits are refundable on request within 14 days of purchase. Consumed credits are not refundable.
4. Billing errors and service failure
If you were charged in error or charged twice, contact us within 30 days and we will refund the erroneous charge. If a persistent failure on our side prevents you from using paid features, contact us — we will remedy the issue or refund the affected period.
5. How to request a refund
Email support@yoinku.com from your account email with the charge date and amount. Approved refunds are returned to the original payment method via Stripe, usually within 5–10 business days.